Three myths about millennial workers

We’ve heard many stereotypes about millennials. How do you as an F&B outlet owner manage them?


Myth 1: They are fickle and won’t stay long in a job long

It’s common to hear how millennials frequently change jobs, finding all sorts of reasons to be dissatisfied – whether it is about the working hours, their pay or their co-workers.



Pay and working hours are no doubt things that people (not just millennials) consider when taking up a job. However, there are many other factors that keep them in a job: career progression, opportunities to learn, a good team, a good boss or mentor…. In fact, a common reason for leaving a job is: “I’m not learning anything”.


What can you do as an F&B owner?

You might not be able to increase their wages or give them weekends off.


But you can fulfill other factors. For instance, give them opportunities to learn useful skills – scheduling, planning, budgeting, maybe some cooking tips – things that will help them in their future and can help you ensure a well-trained pool of staff.


It might not change the mind of your student part-timer who intends to find another full-time job after graduation, but it can keep him or her engaged while working for you. And who knows, he or she might decide to join you upon graduation!


Myth 2: They are lazy and entitled

Cleaning the toilet? Taking out the trash? These are the sorts of tasks you might hear the younger generation are too soft and spoilt to do – menial, small things seem beneath them.



Remember that this generation grew up with quite a fair amount of pressure.


Many of them were forced to have a more long-term perspective, working towards their futures from as early as those enrichment classes before primary school. With this in mind, it’s possible they are focused on the big picture – everything must lead up to a tangible goal.


What can you do as an F&B owner?

With this in mind, perhaps take the time to explain the reason for procedures and the problems that have arisen that led you to this conclusion.


And perhaps give them an opportunity to contribute meaningfully to your company. It’s understandable you don’t always have to listen to all their suggestions, so what about a suggestions board where they can submit ideas and you can slowly evaluate the usefulness? You never know if you’ll come across a great idea.


Myth 3: They aren’t team players


Fact: With the number of team sports and group projects this generation grew up with, they are probably much better at being part of a team than you think. The problem, especially with working part-time and in F&B, could be whether or not they like their team.


What can you do as an F&B owner?

Bother to resolve issues within the team. And, try to connect with your staff.
You might not have a lot of time to get to know them very well, but a simple lunch treat, a red packet over Chinese New Year, or asking about their day… basically things that show you care about them as people, can help foster a bit more loyalty to the team, and hopefully a bit more cooperation.